We provide 1:1 advice sessions to support people with all levels of hearing loss who are over 16 and live in Wirral, Sefton or Liverpool. Our Advice and Support Officers give our clients the confidence and knowledge to solve problems and advocate for themselves.
Our highly trained staff have a wealth of knowledge of current as well as historical issues surrounding Deafness and Deaf Blind accessibility to important services, barriers and personal hardships.
Our team are able to communicate using the following methods:
British Sign Language (BSL), Sign Support English (SSE), Deaf Blind Hands-on/Manual, International Sign Language
Some of the things we can help with:
- Housing related support
- Accessing health services or appointments
- Managing finances and household bills
- Accessing welfare benefits.
- Translation of letters
- Making phone calls or making complaints.
- We can also signpost you to other services.
We enable clients to be involved in making their own decisions by offering advice and guidance.
Please note, we do not offer an advocacy service and therefore cannot work on behalf of the client, we do, however, work with the individual to ensure their problems are dealt with by the right people.
For clients who reside within the Knowsley Council area, please see Knowsley Deaf Service – Deafness Resource Centre for drop-in times at MSDP offices and Prescot Town Hall.
Appointments & Drop in Sessions
Our Advice and Support team offer drop-in sessions and bookable appointments. We are passionate about reaching as many individuals who require our support as possible, and because of this we offer sessions at multiple sites. We advise that you check our website and social media for up-to-date locations, times and dates. We regularly hold sessions at our hub in Liverpool which can be found on Queens Drive.
To see our schedule of drop in sessions please see our Facebook page or get in touch.
Our Advice & Support Team
Text / WhatsApp or video call the team on 07592 370 355
Make a referral
If you yourself or if you have a loved one that is Deaf, Deafened, Hard of Hearing or Deaf Blind, and you feel we may be able to help then please get in touch with one of our friendly team members. We work with local authorities to provide a number of services. If you are not sure which would be most suitable, it is worth getting in touch and we can support you with any queries you may have. If you are contacting us on behalf of someone else, please ensure you have consent and fill out the consent form by clicking the button below.
In need of immediate help?
Find a list of useful contacts on our help and advice page.