Investing in our staff is crucial to enhancing service user experiences and making our charity an excellent place to work. This year, we have focused on professional development, infrastructure improvement, and performance optimisation.

Apprenticeships

Level 7 Apprenticeships commenced last year with our CEO enrolling on a course through Liverpool John Moores University, and our Finance and Governance Lead is undertaking a Level 3 AAT Accountancy course thanks to apprenticeship levy transfers.

Further development for other staff members includes ILM courses specifically for our Deaf staff within managerial roles and staff that are at the inception stage of their management journey.

Student Placements

We have increased the number of student placements in fields such as Nursing, Paramedics, and BSL Interpreting. We’ve been working in partnership with Liverpool John Moores University to provide ‘Civic engagement placements’, which were rolled out in 2023 and have proven to be incredibly successful.

Infrastructure Investment

Upgraded the digital infrastructure with a new Customer Relationship Management (CRM) platform and an internal Learning Management System (LMS) to improve training of staff and volunteers.

Staff Performance Optimisation

• Rationalised staff allocation based on skill mix.
• Implemented electronic rotas supported by an app to enhance staff autonomy.
• Allocated time for staff training, appraisals, team meetings and annual leave.