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Privacy Policy

This privacy policy sets out how Merseyside Society for Deaf People uses and protects any information that you give Merseyside Society for Deaf People when you use this website. You may also wish to refer to our general organisational Privacy Policy.

Merseyside Society for Deaf People is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Protection Officer: Sarah Welch
swelch@msdp.org.uk
0151 228 8888
Merseyside Society for Deaf People, 396 Queens Drive Retail Park. Liverpool. L13 0DJ

Merseyside Society for Deaf People may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 03/09/2026.

What we collect

We may collect the following information:

  • Name and job title
  • Contact information including email address and IP address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided, where we have a lawful basis to do so.
  • From time to time, we may also use your information to contact you for market research purposes, where we have a lawful basis to do so. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.

We will only process your personal information where we have a lawful basis to do so under the UK GDPR. Depending on the circumstances, this may include your consent, where processing is necessary for a contract, where we are required to comply with a legal obligation, or where processing is necessary for our legitimate interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

For more information on cookies – click here.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may include links to third-parity websites. This policy does not cover these
external websites. Clicking on any links or enabling connections may allow third parties to
collect or share any data about you. We do not control these third-party websites and are not
responsible for their privacy statements. When you leave our website, we encourage you to
read the privacy notices of every website you visit.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at reception@msdp.org.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You have rights under the UK GDPR and Data Protection Act 2018 in relation to your personal information. These rights may include the right to:

  • Request access to the personal information we hold about you.
  • Request correction of personal information that we hold about you which is inaccurate or incomplete.
  • Request the erasure of your personal information in certain circumstances.
  • Request the restriction of processing of your personal information in certain circumstances.
  • Object to the processing of your personal information in certain circumstances, including direct marketing.
  • Request the transfer of your personal information to you or another organisation in certain circumstances.
  • Withdraw your consent where we are relying on consent to process your personal information.

These rights are subject to certain conditions and exemptions under data protection law.

You may request details of personal information which we hold about you under the UK GDPR and Data Protection Act 2018. There is normally no charge for making a subject access request. In limited circumstances, we may charge a reasonable fee where a request is manifestly unfounded or excessive, or where additional copies of information are requested.

If you would like a copy of the information held on you please write to Merseyside Society for Deaf People, Queens Drive Retail Park, West Derry, Liverpool, L13 0DJ, or email reception@msdp.org.uk.

We will normally respond to a valid request within one month. Where a request is complex or you have made a number of requests, we may extend this period by up to a further two months, where permitted by law.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you have concerns about how we have handled your personal information, please contact us in the first instance using the details above.

Right to Complain to Information Commissioner’s Office

If you are not happy with any aspect of how we have dealt with your questions, concerns or
complaints relating to your personal data, you have the right to complain to the Information
Commissioner’s Office (ICO), the UK supervisory authority on data protection:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
https://ico.org.uk/global/contact-us/